Terms of Service

Last updated: February 9, 2026

OVERVIEW

This website is operated by gotomarti.com (“we”, “us”, “our”).

By visiting our site and/or placing an order, you agree to be bound by these Terms of Service (“Terms”), including our Refund Policy, Privacy Policy, and Shipping Policy.

If you do not agree to these Terms, you may not use this website.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into a binding agreement
• All information provided is accurate and truthful

We reserve the right to refuse service to anyone at any time.

SECTION 2 – USE OF WEBSITE

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Submit false or misleading information
• Interfere with website security or functionality
• Transmit harmful code, malware, or viruses

Violation of these Terms may result in immediate account restriction.

SECTION 3 – PRODUCT INFORMATION

We make every effort to display product descriptions and images accurately.

However:

• Colors may vary depending on device display
• Product availability may change without notice
• Prices are subject to change at any time

We reserve the right to limit or refuse orders at our discretion.

SECTION 4 – ORDER ACCEPTANCE & VERIFICATION

We reserve the right to:

• Refuse or cancel any order
• Limit quantities per customer or household
• Verify orders before shipping

For Cash on Delivery (COD) orders:

• Orders may require confirmation via phone or SMS
• Unconfirmed orders may be cancelled

SECTION 5 – CASH ON DELIVERY (IMPORTANT)

By placing a COD order, you agree to:

• Accept delivery if the product matches the description
• Be available at the delivery address

Repeated unjustified refusal of COD orders may result in:

• Restriction from future purchases
• Permanent blacklisting

Shipping losses caused by intentional refusal may not be compensated.

SECTION 6 – PAYMENT TERMS

We accept payment methods available at checkout, including:

• Cash on Delivery
• Online payment methods

All online payments are processed securely by third-party providers.

We do not store full payment card details.

SECTION 7 – RETURNS & REFUNDS

All returns and refunds are governed by our Refund Policy:

https://gotomarti.com/refund-policy

We reserve the right to deny refund requests that do not comply with our stated policy.

SECTION 8 – THIRD-PARTY SERVICES

Our website may contain links to third-party websites or tools.

We are not responsible for:

• Content
• Security
• Privacy practices

Of third-party platforms.

SECTION 9 – LIMITATION OF LIABILITY

To the fullest extent permitted by law:

gotomart shall not be liable for:

• Indirect damages
• Loss of profits
• Delays caused by courier services
• Events beyond our control

All products are provided “as is” unless otherwise stated.

SECTION 10 – FRAUD PREVENTION

We actively monitor suspicious activities.

Accounts involved in:

• Fraudulent chargebacks
• False damage claims
• Repeated COD refusal
• Abuse of refund policy

May be permanently restricted.

SECTION 11 – TERMINATION

We may terminate or suspend access to our Services at any time if you violate these Terms.

SECTION 12 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Islamic Republic of Pakistan.

Any disputes shall be resolved in the courts of Pakistan.

SECTION 13 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

SECTION 14 – CONTACT INFORMATION

If you have any questions regarding these Terms, please contact:

📧 Email: support@gotomarti.com
📍 Location: Lahore, Punjab, Pakistan