Shipping & Delivery Policy

Last updated: February 9, 2026

Thank you for shopping at gotomarti.com.

Please review our shipping policy below before placing your order.

📦 Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Once processed, your order will be handed over to one of our trusted shipping partners.

Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Delivery Time in Australia

Orders within Australia are typically delivered within:

2–7 business days

Delivery times may vary depending on:

• Your location and delivery postcode
• Courier service availability
• Public holidays
• Weather conditions
• Unexpected operational delays

While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates.

📍 Regional & Remote Areas

Deliveries to regional or remote areas of Australia may require additional transit time.

Some remote locations may experience longer delivery windows depending on courier coverage.

📦 Tracking Information

Yes, all orders include tracking.

Once your order has been dispatched:

• You will receive a tracking number via email
• Tracking information may take up to 24 hours to update

🏠 Incorrect Shipping Address

If you entered an incorrect shipping address:

• Please contact us within 12 hours of placing your order
• Address changes cannot be guaranteed after processing begins

We are not responsible for failed deliveries resulting from incorrect address information provided by the customer.

📦 Damaged or Lost Items

If your item arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or expected delivery date.

Please include:

• Order number
• Clear photos of the package and product (if damaged)
• Any relevant delivery information

After review, we will provide an appropriate solution, including replacement, reshipment, or refund where applicable.

❌ Order Cancellation

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or dispatched.

Once an order has been shipped, cancellation is no longer possible and customers must follow our Refund & Return Policy.

🌏 International Shipping

Some products may be shipped from our international fulfillment partners.

Estimated international delivery times:

• Australia: 2–7 business days
• New Zealand: 5–10 business days
• Other supported regions: 5–15 business days

Import duties, taxes, or customs requirements (if applicable) are the responsibility of the customer unless otherwise stated at checkout.

📞 Need Help?

If you have any questions regarding shipping or delivery:

📧 Email: support@gotomarti.com

Gotomarti Customer Support
Level 2, 60 Martin Place
Sydney, NSW 2000
Australia

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (AEST)

We aim to respond to all enquiries within 24–48 business hours.