Privacy Policy

Last updated: February 9, 2026

This Privacy Policy describes how gotomarti.com (“Site”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or use our services within Pakistan.

By using our Site, you agree to the practices described in this Privacy Policy.

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1️⃣ Changes to This Policy

We may update this Privacy Policy from time to time due to operational, legal, or regulatory changes. When updates are made, the “Last updated” date will be revised.

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2️⃣ Information We Collect

Information You Provide Directly

When you place an order or contact us, we may collect:

• Full name
• Shipping address
• Phone number
• Email address
• Payment confirmation details
• Customer service communications

Providing certain information is required to process your order.

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Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address
• Device and browser type
• Pages visited
• Interaction and usage data

This information helps us improve performance and security.

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Information from Third Parties

We may receive limited information from:

• Payment providers (e.g., bank processors, JazzCash, Easypaisa)
• Shipping and courier partners
• Analytics and website hosting providers

We do not store full payment card details on our servers.

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3️⃣ How We Use Your Information

We use your information to:

• Process and deliver your orders
• Confirm Cash on Delivery (COD) orders
• Provide customer support
• Send order updates
• Prevent fraud and abusive activities
• Improve website performance

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4️⃣ Marketing Communications

We may send promotional messages or offers via:

• Email
• SMS
• WhatsApp

You may opt out of marketing communications at any time.

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5️⃣ Fraud Prevention & Order Verification

To prevent fraudulent orders and COD abuse:

• We may verify orders via phone or SMS
• Repeated false or refused COD orders may result in account restrictions
• Suspicious activity may be monitored

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6️⃣ Cookies & Tracking

We use cookies and similar technologies to:

• Improve user experience
• Analyze traffic
• Support advertising campaigns

You can disable cookies in your browser settings, but some features may not function properly.

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7️⃣ How We Share Information

We only share personal information with trusted third parties necessary to operate our business:

• Courier and shipping providers
• Payment processors
• Website hosting and analytics providers
• Customer support systems

We do not sell your personal information.

We may disclose information if required by law or to protect our rights.

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8️⃣ Data Security

We implement reasonable technical and organizational measures to protect your personal information.

However, no system is 100% secure. By using our Site, you acknowledge this risk.

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9️⃣ Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Resolve disputes
• Comply with legal requirements
• Prevent fraud

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🔟 Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

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1️⃣1️⃣ Your Rights

Depending on applicable laws, you may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your information

To make a request, please contact us using the details below.

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1️⃣2️⃣ International Data Transfers

Your data may be processed on servers located outside Pakistan. We take reasonable steps to ensure your information remains protected.

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Contact Us

Email: support@gotomarti.com
Location: Lahore, Punjab, Pakistan