Shipping & Delivery Policy

Last updated: February 9, 2026

Thank you for shopping at gotomarti.com.

Please review our shipping policy below before placing your order.

📦 Order Processing Time

All orders are processed within 1–2 business days after confirmation.

For Cash on Delivery (COD) orders:

• Orders may require phone or SMS confirmation before dispatch
• Unconfirmed orders may be cancelled automatically

Once processed, your order will be handed over to our courier partner.

🚚 Delivery Time in Pakistan

Orders within Pakistan are typically delivered within:

2–5 business days

Delivery times may vary depending on:

• Your city or region
• Courier service availability
• Public holidays
• Weather or operational delays

We do not guarantee exact delivery dates.

📍 Remote Areas

Delivery to remote or rural areas may take additional time.

In some remote locations, advance payment may be required before dispatch.

📦 Tracking Information

Yes, all orders include tracking.

Once your order is shipped:

• You will receive a tracking number via SMS or email
• Tracking updates may take 24 hours to appear

❌ Order Cancellation

Orders can be cancelled within 12 hours of placing the order, provided they have not been processed.

Once shipped, orders cannot be cancelled and must follow the return policy.

Repeated order cancellations or COD refusals may affect future purchases.

🏠 Incorrect Shipping Address

If you entered the wrong shipping address:

• Contact us within 12 hours
• Address changes cannot be made once shipped

We are not responsible for failed delivery due to incorrect address details provided by the customer.

📦 Damaged Items

If your item arrives damaged:

Please contact us within 48 hours of delivery with:

• Order number
• Clear photos or unboxing video

After review, we will arrange a replacement or appropriate solution.

💰 Cash on Delivery (Important Notice)

For COD orders:

• Please ensure availability at delivery
• Refusal without valid product issue may result in restriction from future orders

Shipping costs incurred due to unjustified refusal may not be refunded.

📞 Need Help?

If you have any questions:

📧 Email: support@gotomarti.com

We aim to respond within 24–48 business hours.